Intimist: Returns, Exchanges & Refunds Policy

1) Order Cancellation Policy

• You have the flexibility to cancel your order anytime before it has been dispatched from our facility.
• For prepaid orders, the refund process begins within 7 business days of cancellation approval. Please note, your bank may take an additional 3-7 business days to credit the amount to your account.
• Once an order is packed or has been shipped, it cannot be cancelled.

2) Return Eligibility Conditions

• Your return request must be logged within 7 days of the delivery date.
• Products must be in their original, pristine condition: unworn, unwashed, and unused.
• All original tags, packaging, and inserts must be included with the return.
• Final approval for all returns is subject to a successful quality and hygiene inspection.

Eligible Product Category

• Bras – Eligible for return or exchange due to sizing issues or manufacturing defects.

5) Hassle-Free Exchange Policy

• Submit your exchange request within 7 days of delivery through our portal.
• Each product is limited to one exchange.
• If your new item is of a lower value, the difference will be provided as Store Credit.
• If your new item is of a higher value, you must prepay the difference to complete the exchange.
• A nominal fee of ₹49 is applied for reverse pickup on exchanges, which is payable when you receive your new item.

6) How to Initiate a Return or Exchange

1. Visit our Returns Center: Go to within 7 days of delivery.
2. Submit Your Request: Enter your order details, select return/exchange, provide a reason, and upload clear photos of the product and invoice.
3. Schedule Pickup: We will arrange a reverse pickup. If your PIN code is not serviceable for pickup, you will be required to self-ship the item. Shipping costs for self-shipment are non-refundable.
4. Applicable Charges: The reverse-pickup fee is ₹100 for returns and ₹49 for exchanges. This fee is waived if you received a wrong or defective item (photo proof required).
5. Inspection Process: Once the item reaches our warehouse, it will undergo a quality check, which takes 24–48 business hours.
6. Resolution: Upon approval, your exchange or refund will be processed promptly.

7) Our Refund Process

a) For Prepaid Orders

• Refunds are initiated within 7 business days of approval. Banks may take an additional 3–7 business days to process the credit.
• GST is refunded for all eligible returns. However, original shipping fees are non-refundable.
• Shipping charges are only refunded if the wrong or a defective product was delivered.

b) For Cash on Delivery (COD) Orders

• COD refunds are primarily issued via Bank Transfer or UPI.
• If this is not feasible, we will issue the refund as Store Credit to your Intimist account.

8) Return Packaging Guidelines

• Please fold all items neatly and place them in their original packaging.
• Ensure all tags, inserts, and the original invoice are included.
• For Self-Shipping: Use a secure outer box or bubble wrap to prevent damage. The customer is responsible for any damage that occurs during transit.